My clutch has gone on the car. Please can you call the AA for me?
Fortunately we are members of the AA. We are loyal customers, and my car insurance is with them too. Have been with them for around 9 years.
Ring the AA.
"Sorry", but you are not members. Your membership lapsed in December.
"We've been members for 9 years" says me.
"No I'm sorry, but we have had no payment since December".
"You must have done" says me. "We changed our bank account in December, and I rang you to change our details, because my car insurance is with the AA too. Please can you check that I my car is insured?"
I am insured, and direct debit is in place. No problems there.
"It's a different policy Mrs. Lomax. The payments are taken separately.
"But it's the same bank account, and you are the same company, and I rang to update my details, and you took those details."
"Did you tell us that you wanted to change the details on your breakdown insurance?"
Same policy for £40 less a year. Still have to give the full premium in advance, but they don't want it until the beginning of March. Can we pay on the 24th February I ask, as that is when the money goes in to the account.
You can pay on the 24th March they say.
The RAC gets the business and go out to rescue hubby.
Later the AA eventually phone back. Explain situation. Explain that I have now taken the business elsewhere, saved £40 in the process, and that when my motor insurance runs out in June I may feel the need to move that too.
AM OFFERED MANY MANY APOLOGIES.
MANY MANY MANY APOLOGIES.
MANY MANY MANY MANY APOLOGIES.
The next day I have a different query with the AA, about my motor insurance. A much simpler query which they are able to sort easily.
As the call is ending the customer advisor says.........
Mrs. Lomax, before you go, can I ask, do you have breakdown cover with the AA?
Sally's writing is about being a mother of five, now all too grown up, children, (four girls, one boy) a husband, a dog, and a serious ambition to be a mortgage free and famous actress, voice over artist, broadcaster, writer and teacher.
The "Cast" List for the blog includes:
Hubby - Her husband,
ED - Eldest Daughter,
ESOS - Eldest son only son,
Sensible - Second daughter,
Gymnast - Third daughter,
Tinkerbell Mushroom - Youngest daughter and youngest child,
Mad Dog - AKA Lucy - the border collie.
Guest appearances by MIL (mother in law), parents, two brothers, inlaws, nephews, nieces and great nephew.