Wednesday, June 18, 2008

Speaking of telephones.....

Speak Speak ring me.

(Well, actually they are not really called Speak Speak, but, shall we say they are called something a little similar... They are of course the same company that I have had "dealings" with in the past, on a different telephone line...But that's another story)

A nice girl comes on the phone." I am doing a survey, and we just wanted to ask you Mrs. L, why have you decided to leave us?"

"Well", say I. "I actually find your service a little inefficient."

"Why is that?" Says she.

Where shall I start? I think.

"Well....

I ran a small business from home, running a part time theatre school, and I changed my telephone line over to "Speak Speak" on the recommendation of a friend, who also at the time suggested that we change our personal line over to you, but that's another story. Then you said that, as it was a business, I would need to have a business line. I couldn't really understand why, as it was only me making the calls and one person really can't make that many calls in a day, but nevertheless I went along with it and paid twice as much per month as I would have done for a private line. Then I sold the business back to my franchisor, but continued to run it for them for the next period as a manager, and my ex franchisor, who was by now my employer paid my bill.

Then I resigned from the theatre school, and we asked you to change the line back to my name and make it a residential line."

"Sorry" said you. "We can't do that, as you have signed a three year contract with us."

"If I have" said I, "I certrainly can't remember doing so, and if that is the case, then surely, given that in effect the business in my name no longer exists, that contract is null and void....

In the meantime", said I "please can you show me a copy of the contract?"

Silence.

And then.......

"It was a telephone contract", said you.

Great.

"Send me a copy of the conversation." Said I.

Nothing happened.... and then I got a letter telling me that the record of the conversation appeared to have gone missing, so therefore I was free to change my supplier.

I hadn't actually wanted to change my supplier necessarily, just the type of contract... but when the original of original suppliers came back to me and offered me an alternative far more atractive contract, I said: "Yes please" as, it seemed to me that you weren't too sure whether or not your left hand was speaking ....... or even talking to your right."

So, where were we?"

"Actually Mrs. L, I don't seem to be able to find any record of these converstions. Can you tell me when it was?"

"As I said, I closed my account because I found your service a little inefficient. I think that that is the only comment that needs to go on the survey really...."

9 comments:

Kate said...

Hi Have just read your post and I felt like standing up and cheering ! Sally, while reading it the 'If' Poem (by Rudyard Kipling) kept coming into me noddle, good for you ! It is true mind you that if you can keep the head you win in the end hehehe. I love to hear things like this and I must admit to having approached any consumer problem the same way -it doesn't half give you a filip when you win.. Cheers Kate.

ChrisB said...

Love this post~ good for you. I think your relationship with the telephone company will be a bit like your relationship with the bank or maybe not as you've given them the boot!

Alice Band said...

I too have had major dealings with Talk Talk - far too complex although they shouldn't have been, to go into it now. Luckily for me I am friends with one of the directors who got someone to personally - mobile phone number, home number the works to sort it out for me. I didn;t visit India once. Had I not had this support, I would have been in despair.

ignorminious said...

Hehe that was very tactfully put Sally. Sadly, I fear the result of the survey noted down will not reveil the full extent of the problem in a way that the managers will understand.

Asha said...

YAY!! Good girl! Serves them right. They do bully us to submission if you are not strong enough. My husband is the best when it comes to dealing with these kinds!:D

Pamela said...

unfortunately most of the employees of the teleophone co and the bank are just like you and me... trying to make a living.

john.g. said...

Well done you!!

bernard n. shull said...

hi mate, this is the canadin pharmacy you asked me about: the link

Grumpy Keith said...

You tell em like it is Sal. Good on you.