Speak Speak ring me.
(Well, actually they are not really called Speak Speak, but, shall we say they are called something a little similar... They are of course the same company that I have had "dealings" with in the past, on a different telephone line...But that's another story)
A nice girl comes on the phone." I am doing a survey, and we just wanted to ask you Mrs. L, why have you decided to leave us?"
"Well", say I. "I actually find your service a little inefficient."
"Why is that?" Says she.
Where shall I start? I think.
I ran a small business from home, running a part time theatre school, and I changed my telephone line over to "Speak Speak" on the recommendation of a friend, who also at the time suggested that we change our personal line over to you, but that's another story. Then you said that, as it was a business, I would need to have a business line. I couldn't really understand why, as it was only me making the calls and one person really can't make that many calls in a day, but nevertheless I went along with it and paid twice as much per month as I would have done for a private line. Then I sold the business back to my franchisor, but continued to run it for them for the next period as a manager, and my ex franchisor, who was by now my employer paid my bill.
Then I resigned from the theatre school, and we asked you to change the line back to my name and make it a residential line."
"Sorry" said you. "We can't do that, as you have signed a three year contract with us."
"If I have" said I, "I certrainly can't remember doing so, and if that is the case, then surely, given that in effect the business in my name no longer exists, that contract is null and void....
In the meantime", said I "please can you show me a copy of the contract?"
"It was a telephone contract", said you.
"Send me a copy of the conversation." Said I.
Nothing happened.... and then I got a letter telling me that the record of the conversation appeared to have gone missing, so therefore I was free to change my supplier.
I hadn't actually wanted to change my supplier necessarily, just the type of contract... but when the original of original suppliers came back to me and offered me an alternative far more atractive contract, I said: "Yes please" as, it seemed to me that you weren't too sure whether or not your left hand was speaking ....... or even talking to your right."
So, where were we?"
"Actually Mrs. L, I don't seem to be able to find any record of these converstions. Can you tell me when it was?"
"As I said, I closed my account because I found your service a little inefficient. I think that that is the only comment that needs to go on the survey really...."
6 months ago